What separates CX leaders from the rest of the pack?

How Established Companies Win with Digital Transformation

Cover

The path to exceptional customer service is never easy, which is why many large companies just starting out on their digital transformation journey can find the road particularly daunting. 

In this guide, explore how companies in the early stages of their digital transformation can better understand the next steps of their journey, and uncover what separates customer experience leaders from the rest of the pack.

This guide includes 6 best practices for excellent customer service for the modern customer, including:

  • Delivering consistency across the customer experience
  • Being proactive about deflecting tickets
  • The risks B2C companies face in areas of customer satisfaction
  • And more
Vendor:
Zendesk
Posted:
25 Mar 2019
Published:
25 Mar 2019
Format:
PDF
Length:
19 Page(s)
Type:
eGuide
Language:
English
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