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A Retailer's Guide to Getting Omnichannel Customer Service Right

Cover

The customer journey comes from many different directions in this modern digital age.

Whether it’s an app, a phone call, a website, live chat, tweet, etc. - competitive omnichannel customer service is preparing to meet a customer’s needs from all fronts.

The key here is consistency - less handing around customers from department to department and more knowing what they need before they even ask.

Read this white paper for more information.

Vendor:
Zendesk
Posted:
22 Mar 2019
Published:
31 Dec 2018
Format:
PDF
Type:
White Paper
Language:
English

This resource is no longer available.