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Customer Experience Trends Report 2019

Cover

New technology that allows companies to build relationships directly with consumers has raised the stakes for everyone. Customers are comparing all companies to the best customer experience they’ve ever had – every time.

In this research report, uncover how 45,000 businesses around the world are tackling customer support related issues with the incorporation of new technology.

Explore how customer support leaders can separate themselves from the rest of the pack, and learn about the influence of the following technologies on customer support related experiences:

  • Omnichannel support
  • Automation
  • Connected data
  • Artificial intelligence
  • And more
Vendor:
Zendesk
Posted:
28 Mar 2019
Published:
28 Mar 2019
Format:
PDF
Length:
26 Page(s)
Type:
Research Content
Language:
English

This resource is no longer available.