3 strategies to drive CX using AI

Artificial Intelligence & Intelligent Technologies: 3 Strategies for Driving Customer Service Innovation

Cover

Customer service organizations are making significant investments to deliver exceptional experiences.

In this white paper, discover how intelligent technologies and AI are transforming the world of customer service, and explore 3 strategic uses of intelligent technologies proven to drive customer service innovation by:

  • Delivering personalized, prescriptive experiences for customers
  • Improving an organization’s ability to serve customers efficiently through automation and proactive insight
  • Transforming service processes to eliminate manual and routine work, freeing time for agents to focus on more high value customer interactions
Vendor:
ServiceNow
Posted:
14 Mar 2019
Published:
31 Dec 2018
Format:
PDF
Length:
9 Page(s)
Type:
White Paper
Language:
English
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