Why defining IT services is a necessary first step

Define IT Services for Future Success

Cover

If you had to evaluate your own IT department’s performance, would these statements ring true?

  • Request intake and resolutions are a fluent and automated process
  • SLA setting and tracking is simple and always accurate
  • Infrastructure never experiences outages or downtime

Unless you run one of the tightest IT teams known to man, it’s likely that one or more of these aren’t quite in reach – at least, not yet.

Download this white paper for a look into IT services best practices, action plans, and other resources designed to help whip your IT service quality into shape – and perhaps meet idealist IT goals in the process.

Vendor:
ServiceNow
Posted:
14 Mar 2019
Published:
14 Mar 2019
Format:
PDF
Length:
9 Page(s)
Type:
White Paper
Language:
English
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