Live chat best practices to improve your customer support strategy

Improve Your Customer Support Strategy with Live Chat

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Over the last 5 years, the number of U.S. online shoppers who used live chat increased from 38% to 58%.

In this research report from Zendesk, explore why live chat is becoming the most popular customer support channel, and uncover:

  • How live chat support performance compares across industries
  • How offering live chat changes how companies provide customer service
  • What factors improve the odds of a good satisfaction rating for a chat conversation
  • And more

To better understand how live chat is changing the way customers engage for support, download this research report, and see why live chat is becoming the preferred way to contact customer service teams.

Vendor:
Zendesk
Posted:
13 Mar 2019
Published:
13 Mar 2019
Format:
PDF
Length:
12 Page(s)
Type:
Research Content
Language:
English
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