This resource is no longer available

Companies That Measure Performance Provide Better Service

Cover

Analytics reporting is necessary for any company to not only gauge the success of its efforts, but objectively understand what areas need improvement. For customer service , these metrics typically include:

  • Customer satisfaction
  • How long it took an agent to respond
  • Full resolution time
  • And more

In this report, discover if high-use analytics really outperform the competition.

Explore an in-depth analysis from two groups of analytics users: those who have high usage of analytics and those who have low usage, and get the information you need to make an informed decision about your next analytics investment.

Vendor:
Zendesk
Posted:
11 Mar 2019
Published:
11 Mar 2019
Format:
PDF
Length:
7 Page(s)
Type:
Research Content
Language:
English

This resource is no longer available.