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Analytics reporting is necessary for any company to not only gauge the success of its efforts, but objectively understand what areas need improvement. For customer service , these metrics typically include:

  • Customer satisfaction
  • How long it took an agent to respond
  • Full resolution time
  • And more

In this report, discover if high-use analytics really outperform the competition.

Explore an in-depth analysis from two groups of analytics users: those who have high usage of analytics and those who have low usage, and get the information you need to make an informed decision about your next analytics investment.

Vendor:
Zendesk
Posted:
Mar 15, 2021
Published:
Mar 11, 2019
Format:
PDF
Type:
Research Content

This resource is no longer available.