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State of Service: Insights and trends from over 2,600 global service trailblazers

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All eyes are turned toward the customer experience. Today, it’s the defining line between companies that are struggling and those that are thriving.

So, what can business executives do to ensure they have a high performing customer service team?

In this 57-page comprehensive report from SalesForce, discover what 2,600 customer service professionals from all around the globe have to say about:

  • How service leaders are responding to heightened customer demands
  • The habits and hallmarks of top customer service teams
  • The influence of smart tech in customer service protocols
  • And more

To learn more about the changing expectations of customer service, dive into this report, and unlock the secrets to becoming a top customer service team.

Vendor:
Salesforce
Posted:
08 Mar 2019
Published:
08 Mar 2019
Format:
PDF
Length:
57 Page(s)
Type:
eBook
Language:
English

This resource is no longer available.