This resource is no longer available

Make This the Final Year Your Contact Center Expands Headcount to Handle High Seasonal Volume

Cover

To accommodate spikes in call volume that happen over specific weeks or months, call centers are turning to temporary outsourcing and contract work. However, changes in customer attitudes and preferences indicate that these strategies won’t be viable for much longer.

In fact, data shows that customers increasingly prefer self-service over other forms of customer service.

Download this white paper to discover how contact centers are making it easier to meet customer expectations with the introduction of self service, and learn how the following technologies are changing the world of the customer for the better:

  • AI
  • Chatbots
  • Advanced analytics
  • IVR
  • And mobile apps
Vendor:
ShoreGroup
Posted:
06 Mar 2019
Published:
06 Mar 2019
Format:
PDF
Length:
10 Page(s)
Type:
Resource
Language:
English

This resource is no longer available.