Moving to SD-WAN: Support omnichannel customer engagement

SD-WAN Optimizes Contact Centers for Uptime that Keeps Customers Coming Back

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Today, customers interact with your brand across a growing number of channels – which is great because it increases engagement and helps develop brand loyalty.

But it also means that your network teams have to work even harder to deliver seamless connectivity across all of those channels.

In this case study, find out how contact center provider, Voxai Solutions, overcame the shortcomings of legacy network technologies by switching to a SD-WAN that’s designed to:

  • Deliver session-aware routing for fast failover
  • Improve regulatory compliance
  • Centralize network service monitoring and analytics
  • Reduce unplanned downtime 
Vendor:
128 Technology
Posted:
01 Mar 2019
Published:
01 Mar 2019
Format:
PDF
Length:
3 Page(s)
Type:
Case Study
Language:
English
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