The do's and don'ts of establishing SLAs

SLAs: The Foundation for Stronger Customer Relationships

Cover

Because your service level agreement (SLA) sets the tone for your relationship with a new client, it’s critical that you’re clear on expectations so you’ll be able to measure and manage the user experience in a meaningful way and position yourself as a trusted advisor.  

Keeping this in mind, this e-book on SLAs illustrates:

  • 13 areas your SLAs should address
  • Do’s and don’ts of establishing SLAs
  • 5 reasons why it might be time to refresh your SLA
  • And more

Download now to ensure your business has well-crafted, service-centered SLAs.

Vendor:
ConnectWise
Posted:
08 Mar 2019
Published:
31 Dec 2018
Format:
PDF
Length:
10 Page(s)
Type:
eBook
Language:
English
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