Prevent customer dissatisfaction with customer service transformation

The Road to Transforming the Customer Service Experience

Cover

With today’s customers wielding more and more power, businesses are feeling the need to improve customer experiences in order to stay competitive. In fact, 63% of consumers will stop doing business with a brand due to poor customer service, according to Forrester.

Provided in this white paper are essential tips needed to transform your contact center into a modern marvel, and step up your customer service game.

Download now, and discover:

  • Why 83% of organizations view collaboration as an essential feature of their modern customer service strategy
  • How to use analytics to prevent and preempt service issues
  • Why 51% of contact centers offer personalized self-service
  • And more
Vendor:
ServiceNow
Posted:
20 Feb 2019
Published:
20 Feb 2019
Format:
PDF
Length:
13 Page(s)
Type:
White Paper
Language:
English
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