The intelligence behind John Lewis's web support

Operational Intelligence Supporting Online Growth at John Lewis Website

Cover

John Lewis is one of the largest department stores in the UK, maintaining a carefully curated brand renowned for its customer service and trust. But in a period of growth, the company quickly realized they were ill-equipped to monitor and troubleshoot issues across their infrastructure – and overly reliant on manual resolution processes.

Inside this case study, learn how John Lewis improved troubleshooting and resolution times, gained real-time infrastructure insights, and more with the help of a cutting-edge analytics and operations platform – and find out how they integrated intelligence tech into their capacity planning process.

Vendor:
Splunk
Posted:
15 Feb 2019
Published:
15 Feb 2019
Format:
PDF
Length:
2 Page(s)
Type:
White Paper
Language:
English
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