Get rid of disparate communications systems in favor of 1 platform

Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award

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Lack of shared communications tools across the contact center and enterprise often equates to agents on the frontlines spending too much time looking for the resources they need, which can negatively impact customer experience and satisfaction.

As a result, organizations are implementing cloud-based contact center and unified communications services which enable them to:

  • Get rid of disparate systems in favor of a single platform
  • Receive predictable billing and rapid access to new capabilities
  • Adjust capability quickly to accommodate growth or downsizing

In this white paper, learn about a provider that offers a comprehensive cloud-based communications, collaboration, and contact center solution on a single technology platform.

Vendor:
8x8, Inc.
Posted:
01 Feb 2019
Published:
01 Feb 2019
Format:
PDF
Length:
13 Page(s)
Type:
White Paper
Language:
English
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