Analyst: AI is coming to field service management

SERVICE MANAGEMENT: CHOOSING SOFTWARE TO MANAGE WHAT'S NEXT

Cover

Providing services today is not just about increasing revenues and profitability, it’s also about delivering great customer experiences.

In fact, 70% of organizations will cite customer satisfaction as a primary benefit derived from implementing field service management in 2020, up from 50% in 2018, according to Gartner.

In this e-book, get an inside look at IFS service management software with real-world use cases, and learn more about how field service management is changing through the:

  • Ubiquitous use by mobile devices by technicians
  • Connected field service with big data via IoT
  • Intelligent chat and text-based automated communications
  • And other modern technology too
Vendor:
IFS
Posted:
24 Jan 2019
Published:
31 Dec 2018
Format:
PDF
Length:
15 Page(s)
Type:
eBook
Language:
English
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