3 trends causing CX volatility

Customer Experience 2019: What's Hot and What's Not?

Cover

What’s in the forecast for customer experience in 2019?

According to BT's Dr. Nicola Millard, the next 12 months are bound to be full of uncertainty—and customer experience will almost certainly be caught in the crosshairs of all the technological turbulence.

So what’s causing all the volatility?  According to Dr. Nicola Millard, it comes down to 3 trends:

  • Personalization
  • Chatbots
  • And data

Download this white paper to learn more about these top trends, and see what you can do to avoid the storm of changing customer expectations by getting ahead of the game.

Vendor:
British Telecommunications PLC
Posted:
18 Jan 2019
Published:
18 Jan 2019
Format:
PDF
Length:
2 Page(s)
Type:
White Paper
Language:
English
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