Unite contact centers to deliver a better CX

Helping Etihad Airways' Contact Centres Work in Perfect Harmony

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International airline, Ethiad Airways, needed a way to bring its 3 contact centres together, to ensure that customers received the best service possible, whoever they spoke to.

The airline chose to implement a combination of BT services, including the BT Cloud Contact Cisco platform, which put all their inbound calls into a single queue—enabling them to use their 450 multi-lingual agents around the centres much more effectively.

Read more about Ethiad Airways’ experience updating their contact centre in this white paper, and find out how they increased productivity by 75%.

Vendor:
British Telecommunications PLC
Posted:
17 Jan 2019
Published:
17 Jan 2019
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English
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