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Is a cloud-based contact centre really worth the investment?

For many companies, ROIs hold the answer. But how can businesses start to measure ROIs if they don’t understand their key costs or the value they create?

In this white paper, learn how to calculate the ROI of your move to a cloud-based contact centre by considering:

  • License costs
  • Support costs
  • Implementation costs
  • Cloud benefits
  • Scalability
  • And more
Vendor:
BT
Posted:
Apr 1, 2021
Published:
Jan 15, 2019
Format:
PDF
Type:
White Paper

This resource is no longer available.