Cloud contact centre costs: Learn how to calculate your ROI

The Real ROI of Moving to a Cloud Contact Center

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Is a cloud-based contact centre really worth the investment?

For many companies, ROIs hold the answer. But how can businesses start to measure ROIs if they don’t understand their key costs or the value they create?

In this white paper, learn how to calculate the ROI of your move to a cloud-based contact centre by considering:

  • License costs
  • Support costs
  • Implementation costs
  • Cloud benefits
  • Scalability
  • And more
Vendor:
British Telecommunications PLC
Posted:
15 Jan 2019
Published:
15 Jan 2019
Format:
PDF
Length:
2 Page(s)
Type:
White Paper
Language:
English
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