CRM: Transform your CX practitioners into CX evangelists

How to Become a CX Superhero: All You Need to Know

Cover

If you have noticed that your Voice of the Customer (VOC) program is stagnant and stalling, then you’re definitely not alone.

One of the main reasons for this is the fact that most CX teams are often small in size and caught up with administrative tasks – even though a strong CX team is best suited for improving CRM.

This common mistake can be avoided.

Tapping into external support to aid in processing can free up your CX team to focus on what matters – keeping your customers coming back.

In this e-book, you will learn 4 steps to transform the role of CX practitioners from process-driven administrators to action-oriented CX evangelists.

Vendor:
Concentrix
Posted:
09 Jan 2019
Published:
01 Jan 2019
Format:
PDF
Type:
eGuide
Language:
English
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