The benefits of comprehensive archiving for social media & text
Text Messages & Social Media in Public Safety
The popularity of SMS/text messaging and social media has exploded in recent years, both in our personal lives and in the workplace. In a perfect world prohibiting the use of a technology would be sufficient to avoid risk, but employees are using SMS/text messaging and social media to communicate amongst themselves and with external contacts.
In this white paper, examine how public safety agencies can create policies that allow for compliant use of SMS/text messaging and social media, and how to retain and archive those communications for a more efficient response to open records requests.
When creating a comprehensive capture and retention system, take these features into consideration:
- Automated process
- Robust search function
- Growth potential