Check your understanding: Are you getting the most from VOC programs?

CX Program Success: Understanding the REAL Role of VOC Software

Cover

For customer experience (CX) professionals under pressure to deliver results and steer the company toward differentiation based on CX, the widespread lack of voice of the customer (VOC) success is concerning.

In fact, only 15% of organizations say their VOC program is successful, according to CustomerThink.

Without a healthy VOC program capturing rich, actionable customer insights, CX becomes an unpredictable and reactionary maze of guesswork and missed opportunities to meet customer needs better than competitors.

This e-book will inform you on:

  • Enterprise sample management
  • Multi-data source integration
  • Reputation management tools
  • Diagnostic and analytic tools
  • Process improvement tools
  • And how this can all help to improve customer relations
Vendor:
Concentrix
Posted:
17 Dec 2018
Published:
30 Nov 2018
Format:
PDF
Type:
eBook
Language:
English
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