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CX Program Success: Understanding the REAL Role of VOC Software

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Only 15% of organizations say their VOC program is successful, according to CustomerThink.

Without a healthy VOC program capturing rich, actionable customer insights, CX becomes an unpredictable and reactionary maze of guesswork and missed opportunities to meet customer needs better than competitors.

Download this report to learn more about the role of VOC software in your CX strategy, and uncover important guidance on the features you need to improve CX and financial outcomes.

Vendor:
Concentrix
Posted:
17 Dec 2018
Published:
30 Nov 2018
Format:
PDF
Type:
eBook
Language:
English

This resource is no longer available.