4 dimensions of a voice of the customer program that improve CX

The Action Gap: What's Causing All the Disappointment in your VOC Program and How to Fix it

Cover

What kind of reaction do you notice when voice of the customer (VOC) is mentioned at your company?

Chances are it conjures up some mix of frustration, anxiety, disappointment, confusion, or avoidance. That’s because today, most companies are failing to realize the payoff of their VOC investment.

Download this guide, to uncover four dimensions of a VOC program that allows your software to deliver it’s promised value, drive action and recover long promised ROIs, including:

  • Strategic design
  • A transformational CX team
  • An engaged employee base
  • A process to affect change
Vendor:
Concentrix
Posted:
17 Dec 2018
Published:
17 Dec 2018
Format:
PDF
Length:
14 Page(s)
Type:
White Paper
Language:
English
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