The 4 elements of a brand-building survey program

How to Make Every Survey a Top Customer Experience

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For increased customer retention, businesses need to be in touch with their audience. Surveys are a great way to receive direct feedback from the people most valuable to a company’s profits.

Encouraging customers to participate can be a challenge though. And in fact, a well-intentioned survey can go wrong in so many ways that the odds are high your business is already putting customers through poor experiences.

Read this white paper for 4 tips on improving survey participation, starting with:

  • Be relevant (finding the intersection of what you care about and your customers are interested in)
  • Engage at the right moment (and this includes choosing the right touchpoint)
  • And 2 more tips
Vendor:
Concentrix
Posted:
17 Dec 2018
Published:
30 Nov 2018
Format:
PDF
Type:
White Paper
Language:
English
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