Bad CX? You could be out of business.

Closting the CX Gap: Customer Experience Trends Report 2019

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2 out of 3 consumers can’t recall the last time a brand exceeded their expectations, according to Acquia’s global survey of more than 5,000 consumers and 500 marketers.

With consumers around the globe abandoning brands that fail to meet their needs, organizations are discovering that positive customer experiences (CX) are not only good for business—they’re vital.

In these global research findings, discover how your brand can prevent disaster and overcome CX barriers by honing in on 3 key areas:

  • People
  • Technology
  • And data

Read ahead to see how you could be closing your CX gap. 

Vendor:
Acquia, Inc.
Posted:
11 Dec 2018
Published:
11 Dec 2018
Format:
PDF
Length:
16 Page(s)
Type:
Research Content
Language:
English
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