Virtual assistants improve overall CX, efficiency and customer retention

Enabling Self-Service with Virtual Assistants

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During an average phone-based customer interaction, 26% of an agent's time is spent looking for relevant data across different systems, according to Aberdeen. This results in:

  • Longer calls, more call backs
  • Dissatisfied customers
  • Lower agent productivity
  • More errors and escalations 

And the list doesn't end there. Find out how blending AI with real agents improves CX by watching this webcast.

Vendor:
Concentrix
Premieres:
25 Dec 2018
Language:
English
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