AI and contact center: Make it easier to deliver personalized customer experiences

AI to Better Engage your Digitally Connected Customer

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Mobile application popularity is on the rise and is now a top 3 choice among consumers under the age of 55 for contacting an organization, according to Dimension Data.

As more customers communicate via text messages and messaging applications, contact centers will need to embrace automated messaging systems in order to meet the needs of a population that largely communicates on the go.

Access this white paper to learn about Avaya AVA, an AI cloud system that leverages a Chat Bot and NLP to provide integration of social messaging and automation of digital interactions—making it easier to deliver personalized customer experiences.

Vendor:
Avaya
Posted:
06 Dec 2018
Published:
06 Dec 2018
Format:
PDF
Length:
11 Page(s)
Type:
Product Overview
Language:
English
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