How Telekom Serbia increase customer satisfaction by 16%

Telekom Serbia Turns Contact Center into Profit Center with Avaya

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Telekom Serbia, the biggest communications company in Serbia, has played a major role in developing the country’s infrastructure over the past 2 decades.

According to Dejan Ognjanovic, head of contact center development and customer experience at Telekom Service, it’s so easy for customers to switch to an alternate provider, that Telekom could no longer simply offer voice interactions and a low rate of first-time resolutions.

Download this case study to learn how Telekom Serbia increased their customer satisfaction rate by almost 16%, while also improving support for mobile services and adding integrated channels for voice, chats, mail, video and screen collaboration.

Vendor:
Avaya
Posted:
06 Dec 2018
Published:
06 Dec 2018
Format:
PDF
Type:
Case Study
Language:
English
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