Retail banking: The importance of a seamless omni-channel customer experience

Become the Responsive Bank

Cover

Keeping customers happy is getting harder these days. The retail banking sector knows this perhaps more than most.

85% of financial services professionals surveyed believe that responding to customer expectations faster is an urgent need for the business.

For retail banks, this means analyzing and overhauling the entire customer journey to provide a truly integrated experience across branch, telephone and online.

Download this e-book to learn how digital platform technologies can help your organization spark real change with ease and boost customer advocacy for good, ensuring a seamless omni-channel customer experience.

Vendor:
Bizagi Ltd
Posted:
30 Nov 2018
Published:
30 Nov 2018
Format:
PDF
Length:
7 Page(s)
Type:
eBook
Language:
English
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