7 tips to enhance your CX

VOC and Culture Change: Cracking the Code

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When asked to explain “customer experience,” most employees talk about metric goals, scorecards, or incentives when they should be talking about embedding CX into every interaction.

In this webinar, learn how to develop a culture that uses customer feedback to differentiate on experiences.

Uncover 7 valuable tips, including:

  • Build a daily action framework
  • Don’t underestimate self-coaching
  • Energize teams with daily CX huddles
  • And more
Vendor:
Concentrix
Premiered:
26 Nov 2018
Language:
English
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