7 tips for developing a customer feedback culture

VOC and Culture Change: Cracking the Code

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When asked to explain “customer experience,” most employees talk about metric goals, scorecards, or incentives when they should be talking about embedding CX into every interaction.

In this webinar, learn 7 valuable tips from Gina Massa, Senior Director of CX insights at Concentrix, for developing a culture that uses customer feedback to differentiate on experiences.

Vendor:
Concentrix
Premiered:
26 Nov 2018
Language:
English
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