Customer service metrics to better understand your support organization

Customer Service Metrics That Matter

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Customer service metrics help to track performance in your primary customer service mission. But in order to understand your support organization and the customer service, you’ll need data.

Measuring both individual agent and team performance is essential for keeping on top of the day-to-day running of your customer service organization.

In this guide, explore a defined path through all the data and uncover expert advice about how to best use the metrics found to be essential for managing your support operations.

Discover key takeaways about:

  • Putting your metrics to work
  • Ticket backlog
  • Measuring agent satisfaction and performance
  • Measuring your self-service channel
  • And more
Vendor:
Zendesk
Posted:
30 Nov 2018
Published:
30 Nov 2018
Format:
PDF
Length:
40 Page(s)
Type:
White Paper
Language:
English
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