4 steps to build fairness into your customer interactions

Fairness in the Customer Relationship

Cover

Interactions between companies and customers don’t always go as planned. The concept of fairness can be pivotal in whether your relationship with the customer emerges unscathed, or survives at all, after some kind of conflict.

In this e-book, find out why the care, efficiency, and thoughtfulness that companies put in customer interactions can ultimately leave a longer-lasting impression than whether or not a customer gets their desired outcome in a conflict.

Learn more about the following 4 steps to build fairness into your customer interactions:

  1. Be efficient but also be friendly
  2. Be proactive
  3. Cultivate altruism
  4. Create sharable experiences
Vendor:
Zendesk
Posted:
28 Nov 2018
Published:
28 Nov 2018
Format:
PDF
Length:
16 Page(s)
Type:
eBook
Language:
English
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