Twitter's evolving role as an interface for company-customer relations

Tips for Providing Great Customer Service on Twitter

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Usage of Twitter to get a brand’s attention is growing, perhaps more rapidly than any other social channel, forcing companies to react.

In this white paper, learn about Twitter’s evolving role as an interface for company-customer relations and how organizations can take advantage of the platform’s key features to advance the work of customer service teams.

Explore the following tips for providing great customer service on Twitter:

  • Setup a dedicated support handle
  • Dedicated agents to social support
  • Search for direct and indirect mentions of your brand
  • And more
Vendor:
Zendesk
Posted:
27 Nov 2018
Published:
27 Nov 2018
Format:
PDF
Length:
4 Page(s)
Type:
White Paper
Language:
English
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