3 suggestions for structuring your customer support organization

Structuring your customer support organization

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In order to quickly scale, customer service organizations must be properly organized by teams, tiers and roles.

For example, Zendesk recommends organizing the Customer Advocate team in the following way:

  • Team Lead
  • Advocate Manager
  • Sr. Advocate Manager
  • Director

Read this white paper to discover Zendesk’s 3 suggestions for structuring your customer support organization.  

Vendor:
Zendesk
Posted:
28 Nov 2018
Published:
28 Nov 2018
Format:
PDF
Length:
25 Page(s)
Type:
White Paper
Language:
English
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