Contact center digital transformation: Guidelines for selecting UCC tools

Digital Transformation: Insight into Getting It Right!

Cover

Successful digital transformation depends, in a fundamental way, on the effective use of UCC technology.

In this IDC white paper, learn how UCC tools can enable organizations to operate and grow the business in new ways, help capitalize on and establish new innovative business models, and deliver more comprehensive worker and customer experiences.

Explore the following best practices to help select and implement communications technologies in your contact center:

  • Foster widespread employee adoption
  • Embedded communications into business processes
  • Integrate communications
  • And more
Vendor:
Avaya
Posted:
26 Nov 2018
Published:
29 Jun 2018
Format:
PDF
Length:
18 Page(s)
Type:
Research Content
Language:
English
Already a Bitpipe member? Login here

Download this Research Content!