4 companies provide feedback about their cloud contact center investment

4 Companies that Migrated from On-Premises Contact Centers to a Cloud Contact Center

Cover

Customers want to feel valued and 73% say that valuing their time is one of the most important indicators of good customer service.

Companies also have to provide ease through omnichannel engagement, effectiveness in first call resolution, and an emotional connection that showcases preemptive or proactive care.

In this Total Economic Impact report, uncover feedback from 4 companies that migrated from on-premises contact centers to a cloud contact center.

Explore key results revealed during interviews about a cloud contact center investment, including:

  • Reduce advanced handling time
  • Adopt features that will improve agent effectiveness and experience
  • Scale agents across channels
  • And more
Vendor:
Nice-InContact
Posted:
19 Nov 2018
Published:
30 Nov 2017
Format:
PDF
Length:
19 Page(s)
Type:
Research Content
Language:
English
Already a Bitpipe member? Login here

Download this Research Content!