How 10 CCaaS vendors compare

Vendor Comparison: How 10 CCaaS Vendors Compare

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North America’s CCaaS market has matured to provide application leaders responsible for customer service with a range of competitive offers to consider as substitute for traditional on-premises contact center infrastructure.

In this Gartner Magic Quadrant report, explore the strengths and cautions of 10 CCaaS vendors, including:

  • NICE inContact
  • 8x8
  • Genesys
  • And more

Find out how the dynamics of the CCaaS market have changed based on the evolution of the contact center to the customer experience center. 

Vendor:
Nice-InContact
Posted:
14 Nov 2018
Published:
17 Oct 2018
Format:
HTML
Type:
Research Content
Language:
English
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