Service desk scalability: Keeping up with business growth

Now on Now: Scaling ITSM to Support Business Growth

Cover

As a business grows, it is important that IT services can scale alongside the increasing demands. This is a problem that ServiceNow encountered within their enterprise, despite being an ITSM leader.

Through reorganizing their processes, ServiceNow was able to transform their ITSM strategy to save them over $1.6 million a year in addition to the accompanying technology benefits.

Learn how ServiceNow restructured their IT processes and strategy through:

  • Increasing visibility
  • Driving self-service adoption
  • And more
Vendor:
ServiceNow
Posted:
19 Nov 2018
Published:
19 Nov 2018
Format:
PDF
Length:
13 Page(s)
Type:
White Paper
Language:
English
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