5 help desk best practices

5 Ways to Eliminate Help Desk Fire Drills

Cover

Without an efficient way to manage requests, data, and staff, your help desk is in trouble – especially in today’s increasingly complex IT environments.

Download this white paper to learn about five best practices that will get your help desk up to fighting speed and keep it there, including:

  • Separating incidents from service requests
  • Providing self-service options
  • Automatic asset tracking and logging
  • And more
Vendor:
ServiceNow
Posted:
21 Mar 2019
Published:
21 Mar 2019
Format:
PDF
Length:
9 Page(s)
Type:
White Paper
Language:
English
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