Developing a virtual agent for real-time customer support

Autodesk Inc. - Speeding Customer Response Times by 99% with IBM Watson

Cover

Autodesk, a global leader in 3D computer-aided design, engineering, and entertainment software, recognized that shifting to a subscription business model required real-time customer survey and support.

In this case study, learn how Autodesk developed a virtual agent to interact with customers and:

  • Field customer inquiries
  • Automate customer service
  • Resolve inquiries quickly

Continue reading to find out how the intelligent technology, combined with a high-powered scripting tool, contributed to a 10-point increase in customer satisfaction levels.   

Vendor:
IBM
Posted:
13 Nov 2018
Published:
13 Nov 2018
Format:
PDF
Length:
3 Page(s)
Type:
Case Study
Language:
English
Already a Bitpipe member? Login here

Download this Case Study!