UCaaS Market Guide: Vendors, Features & Hidden Costs

UCaaS evolution: Common features, risks, and benefits

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As the UCaaS market matures, service providers are seeking out ways to differentiate their offerings, essentially creating the next generation of UCaaS platforms.

The key technologies that are part of this UCaaS evolution include:

•    Open APIs
•    Communications platform as a service (CPaaS)
•    AI
•    Team collaboration apps
•    Customer engagement capabilities

Although these technologies can significantly improve workflows and contextual communications, the lack of security and privacy controls pose a big risk to organizations.

Participate in our market research program and receive this complimentary guide to learn about common features of UCaaS platforms, as well as risk and benefits associated with using one.  

Vendor:
TechTarget
Posted:
03 Nov 2018
Published:
03 Nov 2018
Format:
HTML
Type:
Resource
Language:
English

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