Exceeding customer expectations with superior experiences

Go Beyond the Contact Center with Mobile-First Customer Experiences

Cover

Customer experience is a core pillar of your digital transformation strategy. It is about delivering a truly personalized, contextual, and meaningful experience to customers across the entire engagement lifecycle.

In this e-book, learn more about:

  • Exceeding customer expectations with superior experiences
  • Identifying business goals and success criteria
  • Transforming the engagement model and customer experience
  • And more

You’ll also uncover 10 considerations for redefining the engagement model and reinventing the customer experience.

Vendor:
Oracle
Posted:
05 Nov 2018
Published:
05 Nov 2018
Format:
PDF
Length:
16 Page(s)
Type:
eBook
Language:
English
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