6 Steps To Modernizing Customer Service

The Essential Checklist for Modernizing Customer Service

Cover

ServiceNow commissioned Integram Online Services to survey 200 senior managers in customer service roles at U.S. firms to understand what is preventing companies from modernizing their customer service.

The survey revealed that 57% of organizations have disconnected customer service processes. ServiceNow came up with a checklist to help companies modernize their customer service:

  • Provide an effortless service experience
  • Make customer service a “team sport”
  • Find the root cause of issues and fix them fast
  • Capitalize on IoT and new technology
  • And more

Read this resource to learn more about how your organization can modernize its customer service.   

Vendor:
ServiceNow
Posted:
05 Nov 2018
Published:
26 Sep 2016
Format:
PDF
Length:
7 Page(s)
Type:
Resource
Language:
English
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