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5 Reasons Why Your Service Catalog Isn't Delivering

Cover

When users interact with an IT service catalog, they expect a similar experience to what they would get from an online retailer, such as Amazon. Instead, they’re often brought face-to-face with a dizzying mash of products and services that can make it difficult to find what they came for – and subsequently cause an increase in IT ticket volumes.

Inside, learn about the five aspects of a typical IT service catalog that can work against user experience. Plus, discover five steps your catalog managers can take to transform your service catalog into an easily navigated, Amazon-like experience. 

Vendor:
Espressive
Posted:
01 Nov 2018
Published:
01 Nov 2018
Format:
PDF
Length:
13 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.