Top expectations of customer service for connected customers

Beyond CRM: Rethinking Customer Service in a Connected, Digital Age

Cover

Customer expectations seem to increase by the hour. Make a mistake or fail to resolve an issue quickly, and businesses may quickly see a decline in customer satisfaction and revenue.

Improving customer service is among the top priorities for most businesses, and for good reason. Studies show that a 5% increase in customer loyalty can increase profits by up to 95%.

In this report, explore how forward-thinking business leaders are redefining the fundamentals of customer service by investing in new strategies, processes, and technology that help drive case volumes down & increase customer loyalty.

Uncover:

  • 3 basic expectations customers have
  • Top expectations for customer service
  • How you can capitalize on the IoT to deliver proactive service
  • And more
Vendor:
ServiceNow
Posted:
25 Oct 2018
Published:
25 Oct 2018
Format:
PDF
Length:
10 Page(s)
Type:
Research Content
Language:
English
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