Customer experience management: Prepare your organization for the future

Customer Service 2020

Cover

Organizations are learning that they need to communicate with Generation Y through their preferred channels of communication.

However, Forrester predicted that 30% of companies would see customer experience decline in 2018.

Read this resource to learn about how technologies such as AI-powered bots and IoT will play a major role in customer experience management in the future. 

Vendor:
Zendesk
Posted:
03 Nov 2018
Published:
03 Nov 2018
Format:
PDF
Length:
14 Page(s)
Type:
Research Content
Language:
English
Already a Bitpipe member? Login here

Download this Research Content!