5 common misconceptions about omnichannel customer support

Why Omnichannel Customer Support is No Fairytale

Cover

Approximately 61% of customers report being less patient than they were just five years ago with poor customer service.

How, when, and where you provide info about your products and services, as well as how you address issues matters to customers. Omnichannel support is how you can meet your customers where they are, wherever they are.

In this white paper, explore 5 common misconceptions about omnichannel support:

  1. Omnichannel is just a buzzword
  2. Different contact channels should operate in silos because they’re different beasts
  3. More channels can lead to more problems, staffing, and money
  4. There’s no reliable way to measure the benefit of multiple, seamless channels
  5. Omnichannel transformation is complex

Omnichannel isn’t magic, made up, or a myth – find out why it’s a must-have.

Vendor:
Zendesk
Posted:
25 Oct 2018
Published:
25 Oct 2018
Format:
PDF
Length:
7 Page(s)
Type:
White Paper
Language:
English
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