The customer self-service experience: What every company should know

Building A Best-In-Class Customer Self-Service Experience

Cover

Customers increasingly prefer self-service. Why is that? Self-service shows customers that your organization values their time. Self-service also reduces support costs, drives better customer satisfaction (CSAT) scores, and improves agent efficiency

According to Zendesk, organizations that focus on building and maintaining a solid knowledge base see 23% lower resolution times and 20% fewer tickets.

Building a best-in-class customer self-service experience requires solid knowledge management practices. Read this resource to learn more about how to improve knowledge management practices within your organization.

Vendor:
Zendesk
Posted:
30 Oct 2018
Published:
30 Oct 2018
Format:
PDF
Length:
6 Page(s)
Type:
Resource
Language:
English
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