The necessity of omnichannel customer support

Better Customer Experiences With Omnichannel Engagement

Cover

Customers have many different communication channels at their disposal for customer service. For example, customers may use social media, chatbots, live chat, email, phone, etc. for customer service help.

Companies must have an omnichannel customer support strategy in order to effectively organize all of these different conversations that are being had on different communication channels.

Read this report to learn about how consumers’ expectations have changed over the past 3 years and how your organization can provide proper omnichannel customer support.

Vendor:
Zendesk
Posted:
01 Nov 2018
Published:
01 Nov 2018
Format:
PDF
Length:
8 Page(s)
Type:
Research Content
Language:
English
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