This resource is no longer available

4 Crucial Trends for the 2018 Holiday Retail Season

Cover

Seasons change, but one core issue is perennial: the volume of support tickets from customers.

As ticket volume invariably rises during the holidays, companies can find it challenging to manage both the influx of customers and the accompanying surge of support tickets – requests for password resets, product questions, troubleshooting, questions about returns and exchanges.

What’s more, that ticket surge will vary by channel, along with increasing service expectations for the channel of their preference.

Inside, learn about the power of omnichannel customer support for efficiently and effectively serving your customers in the channels they choose to promote short-term customer satisfaction and long-term loyalty.

Vendor:
Zendesk
Posted:
24 Oct 2018
Published:
24 Oct 2018
Format:
PDF
Length:
9 Page(s)
Type:
Research Content
Language:
English

This resource is no longer available.