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Connect Employee Engagement & Customer Satisfaction with Unified Communications

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According to recent Aberdeen Research, businesses that use unified communications in their contact centers experience 2.4 times greater annual growth in company revenue than those that don’t.

This report examines the “why” and “how” behind this statistic. Find out how other organizations are using UC to build an environment that facilitates employee productivity while improving customer engagement across channels.

Explore the rest of Aberdeen’s key findings to glean insight into how you can:

  • Improve customer satisfaction and loyalty
  • Make communication and collaboration more effective
  • Generate relative insights by integrating UC with contact center systems
  • And more 
Vendor:
8x8, Inc.
Posted:
24 Oct 2018
Published:
31 Mar 2018
Format:
PDF
Length:
11 Page(s)
Type:
Research Content
Language:
English

This resource is no longer available.